Easily create troubleshooting guides

Let your customers troubleshoot by themselves

Give your customers the tools that they need to fix hardware problems on their own.

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No searching for the user manual

With a QR code right on the machine, your clients only need a smartphone to start fixing their hardware immediately.

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Lower your costs

Letting customers fix their own issues reduces the need to send out a technician. How many of your support tickets are the same repetitive problems that are actually easy to fix?

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Easily create a troubleshooting guide in minutes

Documentation is time consuming to produce. By focusing on the real issue of troubleshooting problems, documentation can be created in minutes.

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Customers like to help themselves

Research shows that 81% of customers try to troubleshoot and solve their problems themselves before reaching out for external help.

Reduce downtime

Empower your clients to be able to fix hardware immediately and autonomously.

24/7 support

While you may only provide support on weekdays or during business hours clients can resolve their own problems 24/7 with Trubshot.

Collective learning

Many people can contribute to Trubshot allowing you to get input from technicians to engineers to customer support.

Update at any time

Hard copies of documentation can quickly get out of date. Trubshot can be updated at anytime.

Continuous improvement

You can monitor what problems your customers are having and add more information where needed.

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